“With carts, people can browse the catalog, choose multiple products and send the order as a message to the business. It makes it simple for businesses to keep track of order inquiries, handle requests from customers and close sales, ”said WhatsApp.
With these features, WhatsApp is trying to help small business owners across India sell products directly to their customers. Note that the business is offering a catalog of products WhatsApp business User first to access the Carts feature.
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Here’s how to use WhatsApp to order online:
– Open WhatsApp.
-Go to your chat or business profile of the business you want to order.
-To tap on the shopping button icon listed next to their name to access their catalog.
After opening the catalog, browse through the products you want to order.
-Tap a product you like.
– Tap Add Product to Cart if you want to order. Alternatively, you can also tap the messaging business if you want to ask a specific question about the product.
To change orders, here’s what to do:
– Tap VIEW CART to see all products added to your cart.
Tap Add More if you want to go back to the catalog to continue adding more products.
– You can also edit the amount of each product added to your cart.
After adding items to your cart, you can send it to the seller as a WhatsApp message. Once sent, you will be able to see the details of your order by tapping the VIEW CART button in your chat window with the seller.